Frequently Asked Questions

Sainsbury Honigsberg?

Sainsbury Honigsberg have assembled an exciting range of tribal artefacts, art deco pieces, and outstanding textiles, terracotta and furniture.

From this highly crafted collection diverse settings can be created combining high art and classic design with the naïve and primitive. The most ornate and sophisticated are juxtaposed with the functional and the simple.  This interplay of forms, colours and styles create rich and vibrant interiors.

Sculptures, pot stands, and mobile screens are designed and produced in house.  Each item is meticulously constructed and finished to the highest standards.

For comfort and luxury an exclusive range of bed covers, throws, and cushions have been designed and hand finished in our workshop. A wonderful array of silks, cottons and hand woven fabrics have been used for unique pieces and limited edition cushion sets.

Decorative, eclectic, luxurious, practical – make your own selection, or commission Sainsbury Honigsberg to choose for you - all goods can be packed and shipped to all parts of the globe.

ORDERING

How do I buy online?
Ordering your selection online is easy. Add the products you would like to order by using the 'Add to Cart' button on items of interest, taking you to the Shopping Cart page. If you wish to order the items in your Shopping Cart, click on the 'Checkout' button to commence the order. You will be prompted to provide your address, shipping and payment details.  Once the order is complete you will receive an email to confirm that your order has been submitted. 

Please check the confirmation carefully to ensure that the details of your order are correct.

For payments other than credit card we will wait until funds have been cleared before confirming your order.

Is there an alternative to ordering over the internet?
If you do not wish to order over the Internet you can place an order by telephone or fax.  Before you call have your order information ready, including the item name and SKU number, and your credit card details.

The phone number when you are ready is +61 3 52 789 359, or +61 448 441 004,
and the fax is +61 3 5278 9389.

Can I cancel my order after it has been submitted?
Orders may only be cancelled if work on the processing and/or preparation of the purchase has not yet begun.

Do you have a mailing list, and/or a newsletter?
We have a contact list that we use to inform customers and interested parties of exhibitions and an email newsletter for product updates and new stock. 

If you have made a purchase from us you will automatically be included on our contact list.  If you are not a customer and would like to be included please send your details to info@sainsberg.com, or PO Box 7443, Geelong West, VIC 3218 Australia.

What interior design services do you offer?
We can assist you with a range of interior design services.  We can help you choose a single piece of furniture or interior design a multi storey building – and anything in between.  Contact us regarding costs.

PAYMENT

How do I pay?
Payment can be made through our site by Visa or Mastercard - follow the prompts from the Shopping Cart page.

Payment can be made by:

Some transactions may include bank commissions, fees, and charges associated with the transaction.  These will be added to the cost.

Are my credit card details secure?
Our site is 100% certified and secure. You will notice the padlock icon within the browser when making payment.  This means that your details are secure. 

Credit card details are not stored by us in any form and are destroyed after the completion of your transaction.  For further purchases you will need to resubmit your credit card details. 

DELIVERY

How can I prepare for delivery?
Be sure to check the dimensions of your purchases against the size of the access to your premises.  You may find that additional delivery charges may apply if your purchase does not fit and needs to be redelivered. 

Who pays for delivery?
All shipping, packing, handling and insurance costs are the responsibility of the purchaser. 

Can I nominate freight or shipping services?
You can nominate a preferred freight or shipping service , or on receipt of your order we will endeavour to obtain the best possible shipping quotations which we will then pass on to the purchaser for approval.  

It is the responsibility of the purchaser to pay for any customs, landing tax, duties or other costs associated with the importation of the goods at their destination.

When will my goods be dispatched?
We will endeavour to dispatch your goods as soon as practicable after receiving and processing your order, and we will notify you by email when the goods have been sent.

How long does shipping take?
Shipping of packages within Australia usually takes 5- 7 days for Standard Post, or courier options.  International orders vary depending on the country of destination, and the method of delivery which is selected. We will provide an estimated delivery date when we confirm your order.

For larger shipments shipping agents will contact you directly a few days prior to delivery to arrange a convenient time for delivery to your premises.

What if my order arrives damaged?
We accept no responsibility for goods lost or damaged in transit by shippers, carriers or their agents.  We advise purchasers to take out relevant insurance to cover any loss. 

Do you accept returns?
Used, reconstituted, antique and collectible goods are sold on “as is” basis, and notwithstanding our descriptions that are as accurate as possible, the purchaser should endeavour to satisfy themselves as to the quality and condition of the goods.  Our policy regarding this category of goods is one of no return.

If new goods are faulty we will replace, refund or exchange the item. All costs and expenses, including shipping fees and charges associated with the return to our premises will be borne by the purchaser.

WHAT IS THE BEST WAY TO CARE FOR NATURAL PRODUCTS?

Textiles and fabrics
Most of our textile products are made from fabrics that have been dyed using traditional techniques and natural dyes that may be water soluble. 

Our recommendation is to consult a professional cleaner who is familiar with handling naturally dyed silks and cottons.  Do not under any circumstances wash or launder any of our textile products.

Furniture and wooden objects
Many of our products are old by most standards and over time have been subjected to natural or human created extremes.  They will continue to survive with little or no care for a very long time into the future.

The ideal care for furniture or wooden objects and artifacts is to house them under museum conditions with constant temperature and humidity.  If this is not possible then keeping up the ambient humidity by having indoor plants in the room, or a vessel of water inside the piece of furniture is useful when the air is dry.

Keeping your furniture dust free will enhance it’s appearance. Polishing with bees wax or a bees wax based product will liven up dull finishes.  Do not use hydrocarbon based cleaners as they may strip off the original finish.  Extremely degenerated finishes may be restored by French polishing.  Always consult a qualified professional restorer.

We take pride in our selection of goods and regular care will keep each item looking its best. 

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